Contract Supervisor

Contract Supervisor

Location: Chard

Hours: 08:30hrs – 17:00hrs, Monday to Friday.

Competitive Salary: £38,000 - £42,000 per annum, depending on experience.

Job Description: We are seeking a proactive and organised Contract Supervisor to support the day-to-day management of the dedicated Numatic contract. Based on-site at the customer location, this varied role will involve coordinating transport operations, supporting administration and financial processes, maintaining strong customer relationships, and ensuring service levels and operational performance are consistently achieved.

Key Responsibilities:

Contract & Customer Management

• Act as the primary on-site point of contact for the customer, building and maintaining strong working relationships and ensuring effective communication between the customer and Gregory teams.
• Support the delivery of contractual commitments, ensuring service levels, KPIs, and customer expectations are consistently achieved.
• Attend regular customer review meetings to discuss performance, operational challenges, service levels, and opportunities for continuous improvement.
• Investigate service failures, identify root causes, and implement corrective actions to improve customer satisfaction.
• Provide operational support and strengthen the overall customer relationship.

Transport & Operational Coordination

• Plan, coordinate, and oversee daily transport operations, ensuring customer requirements are fulfilled safely, efficiently, and cost-effectively.
• Coordinate daily transport requirements, vehicle routing, load scheduling, and resource allocation to maximise fleet utilisation and service performance.
• Work closely with operational teams across the business to ensure seamless service delivery and customer satisfaction.
• Provide day-to-day oversight of transport activities, including dispatch operations, driver debriefs, and work-in-progress management.
• Liaise effectively with customers, third-party hauliers, and internal departments to ensure operational requirements are met.
• Support the effective management of fluctuating activity levels, ensuring smooth transitions between peak and off-peak periods.
• Ensure all transport requirements are fulfilled in line with customer expectations, making effective use of wider business resources where required.

Administration & Reporting

• Maintain accurate contract records, operational documentation, and reporting systems.
• Produce daily, weekly, and monthly operational and performance reports for customers and management teams.
• Monitor KPIs and operational performance, highlighting issues and implementing corrective actions where required.
• Ensure all customer and operational data is maintained accurately and confidentially.
• Support audits and compliance checks, ensuring all documentation is up to date and readily available.

Accounts & Financial Administration

• Support customer invoicing processes and ensure accurate billing information is submitted within agreed timescales.
• Assist with budget monitoring, cost control, and contract performance reporting.
• Investigate invoice queries and resolve discrepancies in a professional and timely manner.
• Monitor operational costs and identify opportunities to improve efficiencies and reduce expenditure.
• Support month-end financial processes and maintain accurate financial records.

Continuous Improvement

• Identify and implement opportunities to enhance service delivery, operational efficiency, customer satisfaction, and profitability.
• Analyse operational data, trends, and KPIs to identify improvement opportunities and drive business performance.
• Support the implementation of process improvements and best practice initiatives across the contract.
• Work collaboratively with customers and internal stakeholders to develop value-added solutions.

Compliance, Health & Safety

• Ensure all operations are conducted in accordance with company policies, procedures, customer requirements, and relevant legislation.
• Maintain compliance with transport, operational, and contractual standards.
• Support regulatory compliance activities, audits, and corrective action plans.
• Adhere to and promote Company Safe Systems of Work (SSOW), ensuring the consistent use of appropriate PPE and safe working practices.
• Maintain high standards of professionalism, personal presentation, and workplace conduct at all times.

People & Stakeholder Management

• Build and maintain strong working relationships across all levels of the business and with external partners.
• Provide day-to-day leadership, guidance, and support to operational teams where required.
• Assist with the development and training of team members, promoting a culture of accountability and continuous improvement.
• Communicate effectively with customers, colleagues, suppliers, and management, ensuring key information is shared accurately and promptly.
• Support the Transport Manager in delivering operational objectives, contract performance, and customer satisfaction.

Requirements:

• Previous experience within transport, logistics, warehousing, customer service, administration, or contract management.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent communication and relationship-building skills.
• Good numerical and analytical ability with experience handling reports and financial information.
• Proficient in Microsoft Office, particularly Excel, Word, and Outlook.
• High attention to detail and a proactive approach to problem-solving.
• Ability to work effectively both independently and as part of a team.

Why Join Gregory Distribution Ltd?

• Training: Monthly Courses for a variety of areas.
• Benefits: Additional holiday purchasing scheme*, Retail discounts with Circular Benefits*, Retail Trust Wellbeing Support*, and more.
• Career Growth: Explore opportunities for professional development within our expanding business.
• Company Benefits: Excellent holiday allowance. Life assurance, pension, and sickness scheme*.
• Extras: Christmas Savings Club*, Black Circle Tyre Discount*, Cycle To Work Scheme*, Free Uniform and paid Volunteer Day.
• Wellbeing Support: Benefit from the Retail Trust Wellbeing Support* program.
• Team Environment: Be part of a strong culture of teamwork and collaboration.

How to Apply

If you want to be part of a flourishing and ambitious company, apply now!

Please submit your application as soon as possible. Due to high volumes of applications, we reserve the right to close adverts before the closing date once we have received sufficient applications.

Eligibility: Applicants must be eligible to work in the UK with no restrictions. Proof of Right to Work will be required at the interview stage.

Note to Recruitment Agencies: We prefer to recruit directly but have a Preferred Supplier List for when we need assistance. We’ll be in touch if we need you.

*Subject to terms and conditions.